Customer Feedback

Feedback Love

Very helpful and friendly. A lovely shop. Great prices and a really good selection - Suzanne

Lovely family run business, who provide an excellent and knowledgeable service. Highly recommended - Claire Louise

Very friendly and expertly run business go to great lengths to provide good customer service can't fault them - Pat

Personal Touch provide a friendly and knowledgable service. Definitely worth a visit if you're looking to purchase, have something repaired or for a custom design unique to you - Louise

Earlier in the year I was gifted my Nan's engagement ring which although was very pretty, didn't fit and wasn't very me. I decided to get the ring repurposed, we were advised to go to Personal Touch who absolutely did my design justice. The gold was melted down and the diamonds were reset to my own crescent moon design. I couldn't be happier with my ring, it is so much more me now. The whole experience was enjoyable and I literally can't recommend them enough! Thank you both, from Siân & Iain

Just wanted to say a huge thank you both, for creating my beautiful pendant from a gift set that had just sat in a drawer for many years unworn. It is simply stunning!!! We will be back without question. Have a wonderful Christmas!! - Toniya

Excellent work, good prices and a lovely local couple who own it - Jo

Amazing service as usual! Customer service and care first class.
I would recommend without question or hesitation. Thanks - Glenys

My husband just had a ring made by them for his 50th. Very good service throughout the process. Would definitely recommend them - Alison

Quick service. Friendly. Reasonable prices - Mary Louise

What an amazing little place this jewellery shop is. We had some personal work done to a very special ring here. The ring was my late father's and my mother wanted me to have it and have 2 rings made from one. What an amazing job the gentleman made. Totally thrilled about his work. We also had 2 bracelets made smaller. Can't thank you enough !! Such care and attention to detail was made into all of this work. Will be using you again and recommending you to all my family and friends thank you again xx Amanda-jayne

Beautiful shop with a lovely range of jewellery. If you can’t find what you want you can get bespoke jewellery - Iris

Made our wedding rings and has done repairs on other jewellery always a perfect job - Sue

Absolutley fantastic. Personal Touch was recommended by a friend who also had their wedding rings made there. Kev is a genuine, lovely and professional guy. He made spending that much money a little bit easier, honestly a fab place would recommend to anyone x - Lorelei

After looking through all the shops in the Birmingham jewelry quarter we decided to visit Personal Touch for our wedding rings as we live so local. I am so glad that we did. Kev is amazing at what he does and really took the time out to talk about what we wanted from our wedding rings at a price we could afford! He made wax mocks ups for us to check that we were happy with the designs before making them. The level of after care has been fantastic too. My new husband took his ring back two days after the wedding as he thought it was just a little too loose and was worried about it falling off. Kev sorted it out for him right there and then so that he could have back for us to go on honeymoon! I will certainly be recommending the shop in future!!! - Kay

Lovely shop, Helen and Kev will go above and beyond to help you find the perfect choice whether it be what's on display or commission peices. Lots of beautiful and different jewellery to see. Wouldn't go anywhere else. - Lisa

Thank you for wonderful service and for making our beautiful own design wedding rings, we love them - Sarah

Have bought and had made beautiful jewellery from here. Wouldn't go anywhere else! Professional, talented and kind. Also amazing for cleaning your jewellery. Highly recommended - Nicky

Highly recommend! Very very patient with me, spending time getting exactly what I wanted for my wedding ring. Also, did my now Husband's ring which I'm as equally in love with. He doesn't usually wear jewellery but since wearing his wedding ring, keeps turning and showing me because he loves it haha.
Also had some rings resized before, great service and lovely people.
Thank you for making such perfect rings that'll be worn forever x - Jessica

Spent time going through what I would like for my wedding ring. Walked away feeling like I'm in safe hands. Thank you so much. Brilliant service xx - Katy

Fabulous, he made my wedding ring to for around my engagement ring fitting in the stones I wanted to match my wedding colours x - Stephie

Awesome! - Geoff